Protecting Consumers Caring for Both Kids and Aging Parents Across America, a familiar story is unfolding. Parents in their 30s, 40s, and 50s are juggling rising education costs, housing challenges, and a tough job market for their children—while simultaneously caring…
The Shifting Face of the Modern Insurance Consumer The modern insurance buyer is no longer defined by a single age group or life stage. Millennials and Gen Z now make up a growing share of the market, bringing fresh expectations…
Why Decoding Consumer Behavior Spells Success What if two consumers—both in their 30s, earning the same income—walked into your financial institution today? Same ZIP code. Same salary. Same age. Would you offer them the same products, services, and messaging? If…
As competition heats up in financial services, consumer loyalty matters more than ever. But what does true loyalty look like for a bank or credit union? It’s about more than just satisfaction. Taking steps to increase brand awareness, simplify the…
Banks and credit unions are relying on digital channels more than ever, but from the consumer’s perspective, even the most intuitive innovation comes at a cost. Humanizing the digital consumer experience can offer the best of both worlds: convenience that…
Have you ever been ghosted? By your consumers, we mean. “Ghost customers” present a challenge that institutions continually seek to unravel. These elusive patrons, once active and engaged, have slipped into the shadows of dormancy. Understanding why these consumers went…
Customer experience is a competitive differentiator. Taking the time to evaluate your entire customer journey can help drive improvement and create happier customers. Is Customer Experience really that important? The short answer is yes. Why? Well, “56% of consumers feel…
In the digital world, businesses need a solid online presence to be successful. Digital direct marketing allows you to reach a large audience with your message quickly and easily. But that doesn’t mean traditional direct marketing methods like mail aren’t…
Why Financial Institutions Are Focusing on Consumer Loyalty Over New Business Acquisition Financial institutions spend thousands to tens of thousands of dollars every year on attaining new consumers (an average acquisition cost of $200 per new consumer). However, in recent…