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Privacy Policy

Who We Are

Franklin Madison Group LLC (“Franklin Madison”, “we”, “us”, or “our”) has created this privacy policy statement (“Policy”) to demonstrate our firm commitment to our visitors’ and customers’ privacy. The following discloses our information gathering, use, and dissemination practices for our website.

Franklin Madison Group LLC
120 Brentwood Commons Way, Suite 700
Brentwood, TN 37027

Exclusions from this Policy

Some products offered on our website may be governed by a separate privacy policy. In these instances, a copy of the insurance carrier’s privacy policy will be provided to you with your insurance policy documents. The carrier’s privacy policy will apply; and any discrepancies between the carrier’s policy and our Policy, the carrier’s privacy policy prevails.

Collection of Personal and Non-Personal Information

When accessing our website to perform functions including enrollment, updates, payment of premium, or respond to a survey, you may be asked to provide certain personally identifiable information (“Personal Information”), such as your name, e-mail address, physical address, telephone number, or financial account information.

As you use our website, we may collect certain information, such as the Internet Protocol (IP) address of your device (as described below). We may also use cookies (as described below).

Information Usage

We use Personal Information to perform business functions such as administering your product, serving our clients, carriers, and customers, preventing and detecting fraud, and contacting you when necessary. We may also use this information to notify you about new products or services offered by Franklin Madison.

We may use information that we collect from you to improve and enhance your experience, analyze how you and other visitors use our website and compile statistical reports on website activity.

Information Disclosure

We may share Personal Information with unaffiliated third parties, including marketing partners, printers, billing agents, insurance companies, administrators, and service providers who assist us in performing our business functions and marketing our products, and as otherwise permitted or required by law. These parties only have access to Personal Information for the purpose of performing their business functions.

We may disclose your information to a third party to whom we are legally required to do so to comply with any applicable laws, regulations, legal processes, or government requests or to protect our legal rights and the legal rights of others.

Any information that you provide on our website may be collected and retained by Franklin Madison to send you future promotional information. This information and our use are subject to the terms and conditions of this Policy.


“Cookies” are pieces of information that may be sent to your browser by a website you visit. The purpose of cookies is to enhance your experience when visiting the website.

We may use cookies to: (a) customize your visit to our website, (b) save your user name and password (if you have registered with us) so you don’t have to re-enter it each time you visit our website, and/or (c) for other purposes to make your visit more convenient.

You may stop or restrict the placement of cookies on your computer or flush them from your browser by adjusting your web browser preferences, in which case you may still use our website, but it may interfere with some of its functionality. Franklin Madison does not use cookies to retrieve information from your computer for any purpose other than as set forth in this Policy.

Our systems do not respond to “do not track” signals.

Internet Protocol (IP) Address

We may use your IP address to help diagnose problems with our server, to administer our website.


As you use the Internet, a trail of electronic information is left at each website you visit. This information, which is sometimes referred to as “clickstream data,” can be collected and stored by a website’s server. Clickstream data can tell us the type of computer and browsing software you use, the address of the website from which you linked to the Franklin Madison website, and in some instances, your e-mail address. We may use clickstream data to determine anonymously how much time visitors spend on each page of our website, how visitors navigate throughout the website, and how we may tailor our web pages to better meet the needs of visitors. This information will only be used to improve our web sites.

Consent to Processing

By providing any Personal Information to our website, you fully understand and unambiguously consent to the collection, usage, processing, and storage of such information by Franklin Madison, its service providers, clients, carriers marketing partners, and others as permitted by law.

Maintaining the Security of Your Information

We have implemented security procedures which use reasonable measures to ensure the security, confidentiality, and integrity of Personal Information in our possession and guard against unauthorized access or use. However, due to the inherent open nature of the Internet, we cannot guarantee that communications between you and Franklin Madison and your personal information will be free from unauthorized access by third parties, such as hackers. We
also identify data that is to be protected, provide a reasonable level of protection for that data and grant access to protected data only to those individuals who need to use it in performing their job-related duties. Employees who violate our security procedures will be subject to disciplinary action, which may include termination. Franklin Madison utilizes standard SSL encryption on pages where secure information is transmitted over the Internet.

Treatment of Information of Former Customers

We will continue to follow our privacy policy for your Personal Information even when you are no longer a customer of our business.

Your Acceptance of This Privacy Policy

By using our website, you signify your acceptance to this privacy policy. If you do not agree with the terms of this privacy policy, please do not use our website. Except as stated otherwise above, this privacy policy supersedes all privacy policies and other similar standards previously issued by Franklin Madison. This privacy policy is subject to updates and other changes at any time. In the event of any such changes, we will notify our customers of such changes in the manner and to the extent required by law, including posting changes on our website. Your continued use of our website following the posting of changes to this privacy policy means you accept these changes.