For many financial institutions, acquisition and retention are treated like two separate chapters.One team gets the consumer in the door. Another team is responsible for maintaining the relationship. On paper, that structure may make sense. But consumers do not experience…
Customer satisfaction is often treated as a trailing indicator—a score that reflects how well an institution is performing. But for executive leaders at financial institutions, that framing misses something critical: Customer satisfaction is not just an outcome. It is a…
Why Test-And-Learn Is the Discipline That Keeps Your Affinity and Acquisition Programs Growing — Season After Season Every spring, performance erodes quietly. Not dramatically — just gradually, like paint fading in the sun. The programs that keep outperforming? They never…
The End of Third‑Party Cookies Changed the Marketing Landscape—But The Direction Is Clear For years, marketers leaned on third‑party cookies to understand online behavior and inform targeting. That reality has shifted. Chrome’s original plan to phase out third‑party cookies has…
The pressure to perform as a financial institution has never been more acute. Margins are thinner. Costs are rising. Boards are asking harder questions about profitability and long-term resilience. The good news? Some of the most effective revenue strategies available…
Where the Gap Is Appearing and How to Replace It Cross-sell has long been viewed as a growth lever for financial institutions. The logic was simple: if consumers already trust you with one product, offering another should be easy. But…
“Future-ready” has become one of the most overused phrases in financial services. It’s often shorthand for new technology, faster platforms, or digital transformation initiatives. But for consumers—and the institutions that serve them—future-ready has taken on a much more practical meaning.…
Trust Is the New Currency in Financial Services Consumers have more financial choices than ever, and they’re increasingly looking to consolidate those relationships with institutions they already know and trust. For many, that means turning to their primary financial institution…
The Five Pillars of Financial Wellness—and the One That’s Often Overlooked Most financial institutions focus on helping consumers save, borrow, pay, and invest. These pillars form the foundation of financial wellness, and for many consumers, they work well as a…
Brentwood, TN (January 15, 2026) – Franklin Madison is thrilled to announce the addition of Farah Rehman as Group Vice President, Revenue Execution. With 24 years of experience spanning product development, sales, marketing, and strategy, Farah brings a distinguished track…