Who We Are
Franklin Madison Group LLC
801 Crescent Centre Drive, Ste. 500
Franklin, TN 37067
Collection of Personal and Non-Personal Information
When visiting our website in order to access information, , respond to a survey, or update your information, you may be asked to provide certain personally identifiable information (“Personal Information”), such as your name, e-mail address, physical address, or telephone number
We use Personal Information to perform business functions, such as serving our clients and customers, developing new products and services, preventing and detecting fraud and contacting you when necessary. We may also use this information to notify you about new products or services offered by Franklin Madison or any of its affiliates.
We may use information that we collect from you to (i) improve and enhance your experience, and tailor your experience at our website by showing you content concerning services that may interest you. We may also use information to help analyze how you and other visitors use our website and to compile statistical reports on website activity.
We may share Personal Information with unaffiliated third parties, including marketing partners, printers, billing agents, insurance companies, administrators, and service providers that assist us in performing our business functions and marketing our products, and as otherwise permitted or required by law. These parties have access to Personal Information needed to perform their functions, but may not use it for other purposes.
We may share information relating to your transactions with us or our experience with you with our affiliates (including those existing currently or in the future). We will not share any Personal Information with our affiliates for purposes of marketing their products and services unless we are otherwise permitted to do so by law.
We may disclose your information to a third party to whom we are legally required to do so to comply with any applicable law, regulation, legal process or government request or to protect our legal rights and the legal rights of others.
From time to time, unless we are restricted by applicable contract or law, we may also share your information relating to your transactions with us or our experience with you with trustworthy unaffiliated third parties, who offer products or services that we feel may be of interest to you.
We may also share Demographic Information with unaffiliated third parties, such as advertisers interested in advertising on our websites, in an aggregate, anonymous form, which means that the shared information will not contain nor be linked to any personally identifiable information about you or any other person.
Opting Out of Sharing of Personal Information; Choice With Respect to Receiving Marketing Emails
Your California Privacy Rights
Under California law, California residents have the right to request in writing from businesses with whom they have an established business relationship, (1) a list of the categories of personal information, such as name, address, e-mail address, and the type of services provided to the customer, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties’ direct marketing purposes, and (2) the names and addresses of all such third parties. To request the above information, please e-mail us at CARequests@affiniongroup.com or write to us with a reference to California Disclosure Information at: Attn: Dept. SB – 27, Franklin Madison, P.O. Box 41219, Nashville, TN 37204.
We will respond to such written requests within 30 days following receipt at the e-mail or mailing address stated above. If we receive your request at a different e-mail or mailing address, we will respond within a reasonable period of time, but not to exceed 150 days from the date received. Please note that we are only required to respond to each customer once per calendar year.
At times, some of our third party advertisers or their ad serving and tracking providers may place cookies on your computer system when you select their ad banner and some of our content providers or partners may also place cookies on your computer system when you visit those portions of our website over which they have control. We reserve the right to supplement the cookie data which we collect from you with information collected by cookies set by third parties in order to understand how you use the Internet and what products are of interest to you.
Our systems do not respond to “do not track” signals. Further, other parties may collect certain personally identifiable information about your online activities over time and across different websites when you use the Franklin Madison website or services.
Internet Protocol (IP) Address
We may use your IP address to help diagnose problems with our server and to administer our website. Your IP address may also be used to help identify you. In addition, your IP address may be linked to your personally identifiable information while you are in the process of making a purchase, and be retained by us with other information we collect and retain about you in connection with your Franklin Madison products.
As you use the Internet, a trail of electronic information is left at each website you visit. This information, which is sometimes referred to as “clickstream data,” can be collected and stored by a website’s server. Clickstream data can tell us the type of computer and browsing software you use, the address of the website from which you linked to the Franklin Madison website, and in some instances, your e-mail address. We may use clickstream data to determine anonymously how much time visitors spend on each page of our website, how visitors navigate throughout the website, and how we may tailor our web pages to better meet the needs of visitors. This information will only be used to improve our web sites.
Consent to Processing
By providing any Personal Information to our website, you fully understand and unambiguously consent to the collection, usage, processing and storage of such information by Franklin Madison, service providers, marketing partners and others as permitted by law.
Links to Other Websites
Our sites may contain links to other websites. Other websites may also reference or link to our websites. Franklin Madison is not responsible for the privacy practices or the content of such other websites.
Maintaining the Security of Your Information
We have implemented security procedures which use reasonable measures to ensure the security, confidentiality, and integrity of Personal Information in our possession and guard against unauthorized access or use. However, due to the inherent open nature of the Internet, we cannot guarantee that communications between you and Franklin Madison and your personal information will be free from unauthorized access by third parties, such as hackers. We also identify data that is to be protected, provide a reasonable level of protection for that data and grant access to protected data only to those individuals who need to use it in performing their job-related duties. Employees who violate our security procedures will be subject to disciplinary action, which may include termination. Franklin Madison utilizes standard SSL encryption on pages where secure information is transmitted over the Internet.
Treatment of Information of Former Customers