Group Vice President of Operations
Kim joined Franklin Madison in 1996 and after years of experience in multiple areas she is head of Operations. Her teams include Product, Graphics & Print Production, Member Services, Billing, Contact Centers & Technology. She leads the teams with high energy and commitment to operational excellence and efficiency. Kim is passionate about collaboration and driving to successful outcomes. Outside of work, she watches movies or football and hits the gym. She also has two beautiful children paving their way into the world. Though Kim graduated from Indiana University in Bloomington, she grew up in South Bend supporting the Fighting Irish.