Driving with Data: Direct vs. Digital
As new generations make their way into the financial marketplace, the demand for a digital-first customer experience is exploding, after bubbling under the surface for years. Financial institutions that miss this digital […]
Elevating the Bank Customer Experience
The guiding tenet of cultivating an exceptional customer experience is that the customer is the heart of the business. In focusing on that essential principle, financial institutions can lose sight of the […]
Improving a Bank’s Efficiency Ratio with Insurance
Operating a bank is expensive. The costs can be overwhelming after considering all the reasonable costs incurred with the administration of managing the flow of money for customers. When looking through the […]
Why Your Credit Union Needs Collaborative Analytics
“Does your credit union have a data solution and do you have confidence in it?” THAT is the question. The world of data is ever-expanding, and every day we’re amassing 2.5 quintillion […]
Meeting Consumer Demands for Life Insurance
Banks and credit unions pride themselves on providing the best advice to their customers and living up to the expectations they set forth in their mission statements. Each institution feels they have […]
Building a Marketing Blueprint for your Bank
What is Smarter Marketing? Product-of-the-month marketing lacks relevance and often is out of alignment with the bank’s commitment to focused customer engagement. There’s no intimacy, no personal touch, and it doesn’t inspire […]
Introducing the new Franklin Madison brand
We’re excited to introduce you to our new look, which represents our commitment to helping banks and credit unions grow and improve consumer loyalty. As the financial industry evolves, we are committed […]
Engaging and Extending the Life of Retail Customers
Understanding ways to increase loyalty that converts to customer longevity is a priority for retail banks. We know that loyalty results in profitable growth, but satisfaction does not always equal loyalty, earning […]
Is Your Credit Union at Risk?
Did you know your credit union could be responsible for the performance of your vendors? No credit union wants to encounter regulatory trouble or face reputational risk; especially as a result of […]
Is Your Bank at Risk?
Did you know your bank could be responsible for the performance of your vendors? No bank wants to encounter regulatory trouble or face reputational risk; especially as a result of vendor activities. […]
Building a Blueprint for Your Credit Union
How Do You Become a Smarter Marketer? In this article, we are going to explore what it means to effectively understand and apply timely and personalized data to build a marketing blueprint […]
Can You Build Your Credit Union Brand Without Losing the Trust of Your Members?
Where do I start? One important aspect of building engagement and loyalty with your members is providing solutions and products that contribute in a meaningful way to their financial well-being, such as […]
Build Your Bank Brand While Keeping the Trust of Your Customers
Where do I start? One important aspect of building engagement and loyalty with your customers is providing solutions and products that contribute in a meaningful way to their financial well-being, such as […]
Evaluating Big Data in Your Credit Union
Why data analytics? The market is flooded with data that is available to financial institutions to assist them in a variety of areas, including better understanding their members and the products and […]
Should I Outsource My Data Analytics Needs to a Third Party?
When considering whether or not a financial institution should outsource the ever-growing demand for data analytics services, there are a few things to keep in mind. First of all, financial institutions, no […]
Harness Your Data for Personalized Marketing that Drives Top-Line Results
Credit unions already have a mountain of member data that can be a gold mine for understanding members, their needs, and what motivates them. Utilizing data to drive a smarter approach to […]